Frontier Internal Dashboard
ROle
Lead UX/UI Designer,
Blndspt Consulting
Objective
Develop an internal dashboard that enables Frontier Airlines staff to monitor real-time kiosk activity across airports, reduce downtime, and improve system-wide visibility. The goal was to create a scalable tool that empowers users to quickly identify issues, track performance, and make informed operational decisions—while maintaining a sleek, modern UI standard.
TEAM
Carlos Martin | Chief Software Architect
Brian Mann | Software Engineer
Jonathan Cornwell | Software Engineer
Insights
→ Enabled real-time kiosk performance monitoring across all airports—flagging downtime, errors, and activity.
→ Helped teams optimize staffing with terminal-level usage analytics.
→ Introduced historical reporting, map views, and multi-kiosk grouping to support long-term operational decisions.
Turning Data Into Real-Time Operational Insight
As Frontier Airlines rolled out its first self-service bag drop kiosks, the next challenge was operational visibility. Airport agents, corporate operations teams, and IT staff needed a way to monitor kiosk health, usage, and performance across multiple terminals and cities. I led the design of a real-time dashboard experience that translated raw data into clear, actionable insights—bringing transparency and efficiency to Frontier’s growing network of digital kiosks.
The Challenge
The dashboard had to serve multiple audiences—from airport staff checking on devices mid-shift, to corporate teams analyzing system-wide trends. Each group had different needs, environments, and levels of technical fluency. Our challenge was to build a tool that could surface relevant data quickly, reduce complexity, and work seamlessly across desktop and mobile—all while visually reflecting the modern direction of Frontier’s digital tools.
Desktop Navigation
Custom iconography was designed for the dashboard, with hover-triggered flyout menus that provide quick access to frequently used, repeatable information—ideal for fast-moving professionals. For deeper exploration, the full navigation is just one click away via the bright blue dot icon.
Mobile Navigation
Because the experience wasn’t for a general audience, I had the freedom to explore alternative navigation. Instead of a traditional hamburger menu, I used bright blue dots—an existing visual motif across the site. Extending this pattern into the nav added cohesion and created a more playful, discoverable experience.
Add a Kiosk Screen—Modal Design
Modal design & interaction for adding new kiosks to each organization.
Device Table
This view is designed for Frontier corporate, offering a high-level snapshot of kiosk performance across all airports. Color coding communicates device health, enabling quick, at-a-glance assessment.
Sample Device Details Page—Good Health
Each kiosk provides a wealth of data, and this detail page surfaces all key device specs at a glance. Color coding helps users quickly assess overall health and status.
Sample Device Details Page—Critical Health
When a kiosk enters a critical state, two red alerts are triggered: a general error message appears at the top of the dashboard, while a specific alert is displayed directly above the affected kiosk visual.
Sample Airport Detail Page
This screen was designed as a visual counterpart to the listing page, showcasing graphs and data that highlight kiosk activity at each airport.
Sample Airport Detail Page—High Alert
Bold Alert Notification added to the airport details page if there are issues with multiple kiosks.
Email Template—Kiosk Health
The Daily Station Report Email is a snapshot of how the kiosks are performing in each airport. The audience is airline employees, both corporate and in the airport. Key data is shared, like time spent on each kiosk and quantity of scans and tag prints.
Why It Mattered
The dashboard bridged the gap between Frontier’s new kiosk technology and the people responsible for keeping it running. By translating raw machine data into an elegant, intuitive interface, we gave staff the ability to act faster, troubleshoot smarter, and serve customers more efficiently. The result was a smarter internal system that supported Frontier’s investment in self-service innovation—while also raising the bar for how internal airline tools can look and feel.