Frontier Activation Mobile App

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Frontier Activation Mobile App

Role

Art Director & Designer - Blndspt Consulting

Goal

Help airline passengers with bags to check, get through the bag drop line as efficiently as possible.

Insights

• The combination of self tagging kiosks and mobile agent activation significantly improved the customer experience and cut wait times for passengers.

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The Frontier Activation App is a streamlined mobile experience created to support airline staff during the passenger check-in and bag drop process. Focused on operational efficiency and ease of use, the app was intentionally designed with only three core screens to reduce cognitive load and eliminate unnecessary steps.

As the UX lead, I prioritized simplicity and speed—essential in high-pressure airport environments. Visual hierarchy, clear feedback (like animated scan confirmations), and intuitive error states ensure airline employees can quickly understand system status and take action. Error screens use red as a visual alert and provide specific messages like “Passenger Not Found” or “Bag Tags Not Activated,” enabling rapid issue resolution.

Beyond task flow, the app also surfaces key passenger details such as activated bag tags, flight departure time, and gate information. This empowers staff to provide wayfinding support and elevate the customer experience.

This project reflects my focus on designing purposeful, high-impact tools through collaboration with engineering, research, and frontline staff. It’s a great example of how UX can drive clarity and confidence in mission-critical workflows.

Android Mobile Device

A handheld scanner used by airline employees to reduce wait times at bag drop. The on-screen visuals clearly indicate whether the device is functioning properly, helping staff work efficiently.

image of three screens in the mobile app.

Happy Path - Cover Screen, Action Screen, and Passenger Recognition Screen

This mobile app was designed with just three screens. The Home screen appears when the device is powered on and remains visible until the app fully loads. The main screen, Scan Barcode, features an animated red bar that fills when a bag tag is successfully scanned. Finally, the Passenger Recognition screen confirms the passenger’s identity and displays the number of bag tags they have activated and how many bags they are dropping off.

Passenger Found Screens

All Passenger Found screens display the passenger’s name, the activated bag tags ready for drop-off, and additional travel details such as departure time and gate information—enabling airline staff to assist with wayfinding and ensure a smooth check-in experience.

image of 2 error screens, passenger not found and bag tag already activated

Passenger Error Screens

Error screens are a critical element in UX design. A red color alert quickly signals to airline staff that something is wrong, while clear messaging—such as 'Passenger Not Found' or 'Bag Tags Not Activated'—helps immediately identify the issue.

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