Frontier Airlines Dashboard

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Frontier Airlines Dashboard

Role

Art Director & Designer - Blndspt Consulting

Goal

Provide an easy-to-use dashboard for airline employees to monitor the new kiosks installed in airports across the country.

Insights

• Live Kiosk Status Monitoring: Real-time visibility into kiosk uptime, errors, and availability across all airport locations.
• Usage Analytics: Track volume of kiosk interactions per terminal or time of day—helping teams optimize staffing and troubleshoot slowdowns.
• Performance Trends & KPIs: Visualizations show trends in transaction speed, user abandonment, and success rates over time to identify areas for improvement.
• Historical Reporting: Exportable reports and comparisons over days, weeks, or seasons support long-term decision-making and forecasting.
• Multi-Kiosk Grouping: Group kiosks by airport, terminal, or gate to analyze performance at a regional or location-specific level.
• Interactive Map View: Terminal-based kiosk visualization lets managers see performance spatially and drill into problem areas quickly.

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As part of the broader initiative to modernize Frontier Airlines’ self-service bag drop experience, I led the design of an internal dashboard aimed at helping both corporate and airport managers monitor kiosk performance in real time. This tool was essential for operational transparency and proactive issue resolution.

The dashboard was designed to surface key metrics at a glance—such as kiosk uptime, usage volume, error rates, and time-per-transaction. By combining visual data displays with intelligent alert systems, the interface empowers managers to quickly identify underperforming kiosks, spot trends, and take action without digging through spreadsheets or waiting for IT reports.

I collaborated closely with engineering and airport operations teams to understand how data was being collected and what information was most actionable in the field. Through workshops and user interviews, I mapped user needs across various roles and designed custom views tailored to airport-level vs. corporate-level monitoring.

The result was a clean, intuitive interface that reduces cognitive load while enabling faster decision-making. Managers now have a centralized source of truth that supports better resource planning, rapid troubleshooting, and improved passenger throughput at self-service stations.

Image of dashboard screens on various devices, desktop, tablet and mobile.

All Monitors

Overview of the dashboard on various monitors.

Desktop Navigation

Custom iconography was designed for the dashboard, with hover-triggered flyout menus that provide quick access to frequently used, repeatable information—ideal for fast-moving professionals. For deeper exploration, the full navigation is just one click away via the bright blue dot icon.

Mobile Navigation

Because the experience wasn’t for a general audience, I had the freedom to explore alternative navigation. Instead of a traditional hamburger menu, I used bright blue dots—an existing visual motif across the site. Extending this pattern into the nav added cohesion and created a more playful, discoverable experience.

Add a Kiosk Screen - Modal Design

Modal design & interaction for adding new kiosks to each organization.

Device Table

This view is designed for Frontier corporate, offering a high-level snapshot of kiosk performance across all airports. Color coding communicates device health, enabling quick, at-a-glance assessment.

Image of a kiosk details page showing device good health, location, product specifications and device settings, like uptime and downtime.

Sample Device Details Page - Good Health

Each kiosk provides a wealth of data, and this detail page surfaces all key device specs at a glance. Color coding helps users quickly assess overall health and status.

Image of a kiosk details page showing device critical health, location, product specifications and device settings, like uptime and downtime.

Sample Device Details Page - Critical Health

When a kiosk enters a critical state, two red alerts are triggered: a general error message appears at the top of the dashboard, while a specific alert is displayed directly above the affected kiosk visual.

Image of airport dashboard with data and graphs boldy displayed.

Sample Airport Detail Page

This screen was designed as a visual counterpart to the listing page, showcasing graphs and data that highlight kiosk activity at each airport.

Image of alert notification on airport detail page.

Sample Airport Detail Page - High Alert

Bold Alert Notification added to the aiport details page if there are issues with multiple kiosks.

image of a sample kiosk health email on a laptop and also full height

Email Template - Kiosk Health

The Daily Station Report Email is a snapshot of how the kiosks are performing in each airport. Audience is Airline employees both corporate and in airport. Key data is share, like, time spent on each kiosk, quantity of scans and tag prints.

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